Job Description
Position Summary:
Responsible for supervising the activities of a program with the direct support of the Executive Director.
SPECIFIC DUTIES:
1. Manage Branch programs, cash management and receipting procedures, enrollments and
registrations, receivables and payments. Monitor program usage, check-in and service
procedures, cancellations and changes. Ensure the accurate processing and management of
program software systems including DAXKO and others.
2. Track program usage, inquiries, tours, terminations, etc.; prepare daily, weekly and monthly
reports and schedules; collect and distribute program evaluations; conduct quality checks and
satisfaction surveys.
3. Assist with member relations and involvement, member services inquiries, complaints and
concerns. Responsible for new program sign-ups, and program needs. Process financial
assistance requests.
4. Assist with the hiring, training, scheduling and supervision of staff. Attend regular staff
meetings and assist as needed. Ensure program requirements are enforced.
5. Assist with promoting program awareness through publications, marketing materials and
member promotion programs. Participate in community/facility events.
6. Assist with fundraising and special event efforts; serve as a staff liaison for fundraising team.
Provide staff leadership for branch special events.
7. Follow and enforce safety standards, policies and procedures. Ensure proper care and use of
assets.
8. Attend all staff meetings, trainings and other YMCA functions as required by supervisor.
9. Maintain open lines of communication with staff, parents, and supervisor.
10. Perform other duties as assigned.
YMCA Competencies (Leader):
Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others
and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships
with them. Supports fund-raising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and
perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s
point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks
and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to
another. Embraces new approaches and discovers ideas to create a better member experience.
Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting
policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed
goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness
to change, and seeks opportunities in the change process. Accurately assesses personal feelings,
strengths and limitations and how they impact relationships. Has the functional and technical knowledge
and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and
skills in technology.
QUALIFICATIONS:
1. College Degree and/or equivalent experience required.
2. CPR, First Aid and AED certification required.
3. 2 years experience in related field required.
4. Experience in program leadership and staff supervision preferred.
5. Experience in sales/marketing, membership retention, program leadership and staff supervision
preferred
6. Ability to handle multiple assignments, organizational skills, basic PC and typing skills required.
7. Additional Requirements: Criminal Clearance: Including Fingerprints and background clearance
8. Health Screening with Negative TB Test and Negative Drug test screening.
9. Complete all required online training(s).
WORKING CONDITIONS:
Environmental Factors: Indoor and outdoor facilities (e.g. fitness and recreational sites); exposure to
heat, cold, potentially hazardous chemicals, toxic materials; work on slippery or uneven surfaces. Noise
level is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. While performing
the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects,
tools, or controls. The employee frequently is required to stoop, bend, kneel, crouch, talk, hear, stand,
walk, sit, reach with hands and arms. The employee must occasionally lift, push, pull, and/or move up to
30 pounds.
Job Type: Full-time
Pay: $16.51 - $23.76 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Long Beach, CA 90815: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How many years of supervision experience do you have?
- How many years of programming experience do you have?
Work Location: In person
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