Job Description
Our General Managers achieve success through people, quality and hospitality. Responsible for the overall operation for their location and ensuring the integrity of our restaurants. General Managers are responsible for team performance, managing guest feedback, increased sales and profitability, effective cost controls, development, training and retention of staff and managers.
Responsibilities:
- Establish guest service and satisfaction as a priority through personal example
- Respond to guest concerns, both written and verbal with the ability to creatively solve problems and develop robust solutions
- Develop, communicate and achieve forecasts and realistic budgets, goals and objectives
- Conduct employee orientations and maintain accurate training records
- Recruit, retain, train and develop an optimum number of staff who are enthusiastically dedicated to delivering the highest level of hospitality to the guest
- Develop initiatives to build sales, profitability and guest check average by driving sound community involvement programs
- Ensure the profitability of restaurant operations by operating within cost of goods and labor productivity guidelines while providing quality food and exceptional service
- Ability to explain and articulate Monthly P&L fluctuations and action plans during monthly meetings
- Control other direct operating expenses such as utilities, smallwares, etc., to minimize expense without adversely affecting operations
- Purchase within established guidelines and oversee correct invoicing, storage and sealing of all products to always ensure quality and freshness
- Manage others work safety by being alert and taking action regarding safety hazards
- Ensure that all restaurant paperwork is completed accurately and on a timely basis including but not limited to: daily sheets, payroll, purchase orders, employment-related forms, etc.
- Ensure established standards of food safety, sanitation and quality are maintained
- Ensure all food and products are consistently prepared and served according to company recipes, portioning, cooking and serving standards
- Ensure secure, safe handling and transportation of funds
- Responsible for the physical/aesthetic maintenance of the restaurant
- Ensure adherence to all local, state and federal laws and regulations
- Take action based on guest reviews and feedback
- Adhere to disciplinary action requirements as set by the company
- Attend and participate in GM meetings as scheduled
- Lead weekly manager meetings
Requirements
- High school diploma or GED required; Bachelor's Degree preferred
- 3+ years of full-service restaurant general manager experience
- Able to work a minimum of 55 hours per week, with the flexibility in hours necessary to manage and operate the restaurant effectively
- Results driven, trustworthy and team oriented
- Must be able to lift to 50 pounds
- Must be able to work standing and walking for extended periods of time
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $50,685.00 - $53,120.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid training
- Vision insurance
Experience level:
Restaurant type:
- Fast casual restaurant
- Quick service & fast food restaurant
Shift:
- 10 hour shift
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Williston, ND 58801: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
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