Job Description
Connexa is a manufacturer and distributor of remote and industrial energy products, as well as an integrator of IIOT products. We deliver power products and accessories for OEM's, integrators, and resellers across the country and around the world. We specialize in IOT services, remote solar power, UPS power backup, and industrial control panel applications with internal design and engineering, custom assemblies, and our own line of industrial power products.
Recently named to the 2019 Inc. 5000 list for the second year in a row, we’re proud to be one of the fastest growing private companies in America. With all this growth, we’re looking for an enthusiastic, friendly, and talented person to join our customer service team in our Comfort, Texas (outside of San Antonio, TX in the Texas Hill Country) office.
How we help you make the most of your skills
Naturally, you'll have the tenacity to work independently. But that doesn't mean you won't have our support. We provide full training on our process as well as our product ranges, and the pros and cons of different solutions. We'll also train you in how to use our case management and quoting systems.
Your Team Supervisor is there to provide help when you need it and leave you alone when you don't!
This isn't a sales role. You don't have to do cold calling (we have a specialized inside sales team for that!) however we do expect you to help guide customers to come up with the best possible solution for their requirements.
What you need to bring to the table
If you don't like talking to customers and vendors, this isn't the role for you. If you have the ability to quickly pick up our product portfolio and go that extra mile to deliver outstanding customer service, you’ll settle into this role just fine.
Priority will be given for applicants with industrial manufacturing and/or a mechanical aptitude, but we’ll be willing to train the right applicant.
Customer service or inside sales experience. You know how to work with customers to give and provide information needed to fulfill orders and resolve issues. A resume glowing with outstanding references and applicable experience will go a long way to securing this role.
1. Comfortable talking on the phone. This is a customer facing role: the way to speak with customers is over the phone and via email. You know how to sound professional and maintain your calm.
2. You're inquisitive. You have a passion for learning about products and can articulate them with perfection to customers.
3. CRM and ERP Experience. You have experience with a ticketing system and interacting with ERP systems. (We use Netsuite and will provide training if you’ve never used it).
4. You're organized. There's a difference between saying you're organized and actually being organized.
“So what’s in it for me,” you ask?
At Connexa, we want to reward people for their contribution towards our success. We believe our employees are family and our benefits are designed to ensure the health and financial wellness of that family.
Here are some of the benefits we offer:
- Life & Disability Insurance
If we still have your attention:
If you’re interested, don’t delay! Click apply and attach your resume.
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Comfort, TX 78013: Reliably commute or planning to relocate before starting work (Required)
Experience:
- B2B: 2 years (Required)
- Customer service: 3 years (Required)
- Mechanical knowledge: 2 years (Preferred)
- CRM software: 3 years (Required)
Language:
Work Location: In person
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