Job Description
Overview: Canon USA in Jamesburg, NJ is seeking a Customer Relations Representative III (Representative, Cust Rel III). The Customer Relations Representative III is an experienced customer service professional committed to providing high quality service, ensuring customer satisfaction and resolving complex shipping concerns. Excellent interpersonal and communication skills. Individual needs to have strong organization skills and be technically proficient with an ability to create spreadsheets and do analysis as required. Results oriented individual who is able to help ensure customer representatives deliver an outstanding experience. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Responsibilities: - Responsible for answering non-routine questions that require deviation from standardized procedures - Investigate, analyze, and solve complex customer service, billing, technical, and other issues defined by the customer experience with Canon service and support - Requires extensive knowledge of the company's products and services - May train more junior Customer Relations Representatives - May focus on one critical account and assist sales team with analysis - Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems - Typically reports to a Supervisor or Manager - Level III employees have a full understanding of the job role and can apply their well-developed skill set to a range of tasks, some of which are difficult in nature - They work under minimal supervision, though decisions are made under the close supervision of managers Qualifications: - Typically requires general and/or vocational training plus 2 to 4 years of related experience - Excellent analytical, communication (verbal and written), and organizational skills - Must be detailed with excellent follow up and problem solving skills - Able to work independently - Proficiency in MS Office applications such as Excel and Word The company will not pursue or support visa sponsorship for this position. Company Overview: About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.4 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2020† and is one of Fortune Magazine's World's Most Admired Companies in 2020. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.
†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.
#CUSA Posting Tags: #PM19 #LI-AV1 #CUSA #LI-HYBRID
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