Vermont Federal Credit Union is a growing financial cooperative in Northwestern Vermont, currently serving over 50,000 members. We are looking for friendly, self-motivated individuals who enjoy helping people, have strong communication skills, are detail-oriented and enjoy working as part of a team. We have competitive health care and 401k matches, a local employee assistance program, and other wellness benefits. Please visit our website for full details of our benefits program.
Digital Support Specialist – South Burlington, VT:
Vermont Federal Credit Union is recruiting for a Digital Support Specialist out of our Kennedy Drive Location. The primary function of this position is to support the Credit Union’s digital solutions by providing technical assistance to employees and members. The Digital Support Specialist takes ownership of the member experience by educating members on how our digital services can improve their banking experience, and serves as a champion for the credit union’s digital solutions both internally and externally. This position is responsible for supporting Online/Mobile Banking, Online Account Opening, and various other systems/third parties tied to our digital services.
Job Description:
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Provide case resolution for issues received via phone, email, face-to-face, or instant messaging in a professional, timely and accurate manner while documenting all work from initial request to completion.
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Proactively assist with the identification of training and development requirements. Train various internal units on digital services/products and how to resolve technical support issues.
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Reviews and manages request-tickets related to digital experience solutions; conducts research to fully understand the cause of issues and ensures the remedies provided by vendors are reasonable and timely; creates and manages vendor tickets when needed and escalates to vendors' support/relationship managers when urgent or recurring issues arise for quick review and resolution.
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Create and provide documented support, including communications, procedural documentation, and relevant reports.
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Support the rollout of new features and applications. Actively participates in product pilots and testing for new digital banking products and services.
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Deliver outstanding service that is in alignment with the Credit Union’s Service Promises.
Requirements:
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1-3 years of similar or related experience.
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A bachelor’s degree or completion of a specialized course of study at a business or trade school or completion of a specialized and extensive in-house training or apprenticeship program.
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Process and detail oriented, analytical, excellent verbal and writing skills, proficient Microsoft Office skills required, Advanced Excel skill preferred. Ability to organize and prioritize multiple tasks.
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A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
Qualified candidates should apply online via our website: www.vermontfederal.org
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Vermont Federal Credit Union we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Please be sure to attach your resume. Applications without an attached resume will be considered incomplete. Vermont Federal Credit Union is an Equal Opportunity Employer.