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UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Salesforce Administrator II is part of the UMass Enterprise Systems and Development Team and will work on full life-cycle software development projects including requirement gathering, development, acceptance testing, roll-out, user training, support, and maintenance. They will use SalesForce tools to set up and configure applications, manage data, build customized dashboards and actionable reports, set up workflows, alerts, and access controls, and address and resolve user issues.

Essential Functions

• Configure and administer the SalesForce platform to support projects; stay up to date on new features and releases.
• Apply technical knowledge and SalesForce administration experience to help design creative and feasible solutions.
• Use declarative functionality (click, not code) to build solutions using the Salesforce platform, and set up workflows and alerts.
• Test custom Salesforce solutions.
• Perform database management such as running diagnosis tests, data validation, and eliminating duplicated data.
• Build customized dashboards and actionable reporting to support business requirements.
• Configure and manage permissions and modify security settings and user access to ensure compliance and user data protection.
• Provide end-user support for Salesforce applications. Communicate with end users on system changes and assist with problem resolution to ensure prompt and efficient customer service and client satisfaction.
• Perform analytical troubleshooting including in-depth investigation of bug reports and data anomalies.

Other Functions

Perform other related duties as assigned.

Minimum Qualifications

• Bachelor’s degree and 2 years of hands-on SalesForce administrator experience or experience with other major CRM systems.
• Strong business analysis skills.
• Strong organizational skills. Ability to meet deadlines and prioritize simultaneous requests.
• Excellent interpersonal skills and proven ability to collaborate well with others.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and concisely.

Preferred Qualifications

• Experience with reporting and data analytics.
• Experience with integrated products (such as Form Assembly or Dell Boomi.)
• Experience providing end user support and training.
• Salesforce (or similar) certifications.
• Experience working in higher education or public sectors.
• Experience in SOQL or SQL.

Physical Demands/Working Conditions

Typical office environment.

Work Schedule

• M-F, 37.5 hours a week.
• Some nights and weekend hours required.
• This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.
• This position has the opportunity for a remote work schedule, which is defined by the University as an arrangement where the employee’s work location is to work from a site other than the UMass Amherst campus. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement

Salary Information

Level 29

PSU Hiring Ranges

Special Instructions to Applicants

In addition to the application, please submit a resume, cover letter, and contact information for three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.