Job Description
The Missions Director is responsible for planning and implementing of missions to Israel and other destinations worldwide. The Missions Director oversees logistics and works in conjunction with lead and senior professionals, lay leadership, as well as professionals from Jewish Federations of North America (JFNA), air agents, and tour companies.
Essential Duties and Responsibilities:
- Creates unique overseas mission itineraries to Israel, and around the world to Jewish sites of significance, importance, and interest, each tailored with the group in mind: VIPs, major donors, leadership groups, young adults, etc.
- Provides superior customer service to participants; provides concierge overseas travel services to major donors and VIPs. When necessary, acts as the liaison between the participant and the service provider.
- Develops and manages mission budgets; accountable for adherence to the approved budget.
- Reviews applications and monitors special requests. Works in consultation with mission lead staff, lay leadership, and tour operators, ensures itinerary and participant experience for each mission is consistent with goals and objectives.
- Creates, implements, and monitors a follow-up plan with mission participants upon return from a mission, in coordination with Campaign, Leadership Development, and other Federation departments.
- With mission lead staff and overseas land agent, reviews and maintains the accuracy of all lists: participant, rooming, bus, land only, special requests, seating requests, dietary requests, celebrations, etc.
- Travels with delegations to provide on-site logistical support as necessary and appropriate.
- This position requires scheduling flexibility, with occasional evening and weekend responsibilities as well as consideration of time differences for overseas calls.
Qualifications and Success Factors:
- High school diploma or equivalent required, preference for Bachelor’s degree.
- Five (5) or more years’ experience as a Mission Director or related field like a travel agent or equivalent combination of relevant education, experience and skills required.
- Excellent interpersonal skills, verbal, and written communication skills.
- Exceptional customer service skills.
- High level of confidentiality and professional integrity.
- Strong knowledge of basic office computing, including MS Office (Outlook, Word, Excel, PowerPoint, Teams), Zoom and basic database skills required.
- Strong experience and ability working with CRM databases.
- Experience in developing and managing large budgets.
- Experience with foreign travel, including study abroad and independent or group travel in or outside of Israel.
- Experience with Jewish organizations/institutions, either as an employee, volunteer, or participant.
- Ability to multi-task. Demonstrated organizational skills.
- Comfortable working in a fast-paced work environment and adapting to rapidly changing priorities and needs.
- Must be able to pass a Level 1 background check.
Compensation and Benefits:
In addition to a competitive salary, Jewish Federation of Palm Beach County currently offers the following benefits:
- A comprehensive benefits package including 15-25% of employee-only premiums paid for medical and dental and 100% of premiums paid for vision insurance.
- Federation contributions toward HSA accounts.
- Federation-paid Life/AD&D policy.
- Federation-paid long-term disability (LTD) insurance.
- Medical and dependent-care Flexible Spending Accounts (FSA).
- Hybrid work schedule.
- Professional development and training opportunities.
- Paid vacation and sick leave.
- Generous paid holiday schedule.
The Jewish Federation of Palm Beach County is an Equal Opportunity Employer.
NO CALLS, PLEASE.
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- West Palm Beach, FL 33409: Reliably commute or planning to relocate before starting work (Required)
Language:
License/Certification:
- Driver's License (Preferred)
Work Location: Hybrid remote in West Palm Beach, FL 33409
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