Job Summary:
The primary purpose of the Central Quoting Manager is to lead a team of Supervisors responsible for coaching and developing a team of Coordinators completing specific activities in support of a defined centralized quoting/selling model. This includes responsibility for maintaining consistent execution, service quality s, delivering key operational metrics and managing internal and external relationships which directly impact the outcome of service delivery. The Central Quoting Manager will also have responsibility of implementing new capabilities to include identifying operational processes, training, establishing performance metrics. This role is critical to Lowe's strategy to differentiate with Services enabling an Omni-Channel experience for customers.
Key Responsibilities:
- Monitors Supervisor team performance (real-time and historical) to identify and address team performance needs; provides regular feedback and development opportunities to direct reports; conducting performance management for direct reports.
- Conducts forecasting and analysis of day to day operations by Central Quoting Team to establish recruiting and hiring needs for long term production s
- Manages own work stream to meet customer and business needs by translating business plans into tactical action items; communicating goals and objectives; overseeing work assignments; aligning team efforts
- Accountable for measuring progress in achieving results; identifying and addressing improvement opportunities: assuming responsibility for decision making.
- Effectively motivates and engages employees while creating an environment that celebrates team success, seeking feedback and creating recognition programs
- Provides feedback to Central Quoting Director regarding process, department opportunities with recommendations to solve
- Leads implementation strategies for new capabilities as assigned by the Director
- Establishes feedback loops for Central Quoting, Stores and Provider Leadership Teams
- Works cross functionally with key stakeholders to deliver Central Quoting/Selling departmental objectives
Required Qualifications:
- Bachelor’s degree in Business or related OR equivalent years of experience
- 4 years of experience in a management position in a retail environment or Contact Center
- 5 years of leadership experience with direct and indirect report responsibility
- 3 years of experience executing multiple programs
- 3 years of experience working across departments
Preferred Qualifications:
- Master’s Degree in Business Administration or related field
- 8 years of leadership experience with direct and indirect responsibility with large teams
- 5 years of experience working closely with leadership (Manager and above)
- Demonstrated ability leading an engaged and inspired workforce
About Lowe’s:
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range for CA, CO, NJ, NY, WA: $78,800.00 - $131,300.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Pay Range for CA, CO, NJ, NY, WA: $78,800.00 - $131,300.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.