About Bambee
Ranked by Forbes as one of America's best startup employers in 2020, 2021 & 2022, Bambee is a venture-backed Series C business. Investors include SoftBank, QED Investors, Greycroft, Alpha Edison, Mucker Capital & Ken Chenault (prev. 20 CEO, American Express). Our team is developing and deploying best-in-class Human Resources technology and services, with the aim of completely reshaping the employment dynamic for America's Small Businesses. Our flagship HR Manager product aims to serve those businesses that need HR but often lack the resources to afford it. Bambee solves that problem by offering HR at $99/month.
Bambee consists of analytical and ambitious creatives. As a member of the Bambee team, you have an insatiable drive for results. Solving customers' problems excites you. Data guides you. Results inspire you.
See what we are all about! https://www.bambee.com/about/
Salary Range: $100,000 per year
+ Variable commission up to $40,000 per year
Customer Success Manager Opportunity for Impact
As the Customer Success Manager (CSM) you will be part of the new Business Value and Engagement Team. Your primary responsibility is to make sure Bambee's small business customers maximize their value by using the Bambee platform. In doing this your goal is to ensure customers stay as Bambee customers for as long as possible. Bambee's small business customers come to Bambee for help with their HR needs and Bambee has built the country's highest rated HR Manager and Payroll business'. You'll ensure business owners activate their HR practices, leverage HR practices to maximum value and engagement, and are on the right plans for their businesses to maximize savings and value.
Additionally, you will be responsible for solution-eering for unsatisfied customers. Bambee's product and service is the most affordable on the planet and business owners need HR. But sometimes we miss the mark and customers want to cancel their subscription. Your job will be to discover why and make authentic attempts to assertively address their problems no matter what they might be.
The Role & Responsibilities - Customer Success Manager
- You will obsess over making sure Bambee clients are getting the best value out of their subscription, our platform, and services through the many points of their time with Bambee
- Focus on ensuring engagement in HR practices, re-activating customers who have paused their accounts, and saving customers who want to cancel their subscriptions
- Make outbound calls to Bambee customers ensuring they are satisfied with their service, with a minimum of 20 calls per day ensuring that every customer receives at least two calls per quarter
- Host monthly and quarterly business reviews with customers to make sure they are getting the most out of the platform and understand how to use Bambee's services
- Activate outreach strategies and campaigns for customers who are on the wrong plan for their business, re-activate pause plan customers, and convert monthly subscribers to annual plans
- You will be responsible for retaining and satisfying customers who want to cancel their subscriptions by solving their problems
- Call and schedule appointments with business owners and host webinars with their employees help them better understand how to use the Bambee product
- You will be measured against retention and locking in ARR for the company
- Proactively act to influence customer behavior and drive additional engagement in the Bambee platform.
- Demonstrate strategic and analytical business approaches to building customer relationships
- Using your relationship building skills you will provide an insane level of human centric, authentic, caring service to truly connect with customers in order to help Bambee solve their problems
- You will anticipate how decisions are made, persistently explore and uncover the needs of Bambee's customers and understand how our HR practices can help create better experiences inside of their companies while thinking of ways to connect them alongside their HR Manager or their HR strategist
- Monitor client feedback and share with internal HR, Product and Engineering teams
- 5 years of Customer Success experience at a B2B SaaS company
- 3-5 years of sales experience, preferably in a SAAS / Subscription Businesses
- Bachelor's degree in business or other related field is a plus
- Technologically savvy, with experience with Customer Relationship Management (CRM) systems e.g. Salesforce
- Proactive and confident when reaching out to prospects
- Organized with a sense of sales urgency
- Possess strong communication skills, being able to speak to all levels of the organization
- Coachable as there will be weekly call monitoring, pipeline reviews, and 1:1 sessions with sales leaders
- Proven analytical and problem solving skills
- Desire to work in a startup environment
- Microsoft Office Suite and Google Office Suite experience
- This role will require work in our DTLA office. Job is posted in Anaheim for sourcing purposes.
What's In It For you?
Bambee cares deeply about employee well being and is proud to offer the following benefits and perks (for full time and eligible employees):
- Equity
- 401(k)
- Generous vacation policy
- Medical
- Dental
- Vision insurance
- Options that are 100% employer-paid
- Life insurance
- Generous health and wellness stipend
- $500 personal travel stipend to promote new life and travel experiences
- Dog-friendly office
- Annual staff retreat
- Frequent company dinners and happy hours
- Professional development
About The Founder
Bambee was founded in 2016 by Allan Jones (2x-entrepreneur & ex-CMO of ZipRecruiter, and Head of Product at Docstoc [acquired by Intuit]), who has a proven track record in developing successful product and marketing strategies for small businesses/HR.
AAP/EEO Statement
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including discharge.