Do you want to work for a company where your co-workers are co-owners? We are 100% employee owned! Smartpress is a fast-growing online printing service, disrupting the traditional printing industry one innovation at a time. Our customers love us (seriously, google Smartpress reviews) and we love them right back, providing an easy online experience, high-quality printed products and world-class customer service. Not to mention our commitment to eco-friendly practices and sustainable materials (“smart” is in our name, after all).
We are looking for a dynamic Online Storefront Manager to join our team. You’ll be part of a talented group that collaborates to deliver world class products and service to our customers. This role is responsible for working with clients to understand requirements and partnering with internal teams to translate those requirements into new online storefronts. The online Storefront Account Manager also provides clear communication to ensure deliverables are completed on time, has strong attention to detail, and provides a superior client experience.
Shifts available: Monday through Friday 8:00 am – 5:00 pm (hybrid work environment between office and remote working locations)
A variety of these traits will help land you this job. If you have:
-
a Bachelors degree in Marketing or related degree or equivalent work experience
-
3 or more years in Account Management or Project Management preferred
On top of that you must:
-
be driven to constantly push beyond industry standards to assist in positioning Smartpress as the leading brand in online print and the creative professional market
-
have a creative mind, be a natural storyteller and have an interest in concepting
-
have the ability to manage multiple projects in a fast-paced environment
-
have the ability to work independently, make decisions and solve problems independently, effectively and creatively
-
apply effective time management and self-management skills
-
understand and maintain the confidential nature of company, employee and customer information
-
complete miscellaneous projects as assigned by management
In this position you'll:
-
lead online Storefront implementations by coordinating and running meetings with clients and TBG on a weekly, monthly, quarterly and yearly basis.
-
gain understanding of client needs and expectations for their online Storefront.
-
create project plans and timelines.
-
compile product, user and division lists.
-
offer professional opinions on site design, categorization, product additions, etc.
-
facilitate gathering print and image assets from the client.
-
proof all template and stored artwork products to ensure a smooth process prior to launching.
-
work with client on a promotional and implementation plan.
-
provide client with back and front end Storefront site training.
-
host a demo of their Storefront prior to the soft launch.
-
facilitate billing.
-
foster relationships with clients in a professional and friendly manner by conducting Storefront reviews and assist clients in day-to-day processes of their Storefront including but not limited to: how to place an order, how to track an order, where to add order notes, how to make changes to their orders and answering general customer service questions.
-
be responsible for ongoing Storefront site maintenance by informing clients when new products are made available and add to their site to increase profitability, managing product and Storefront site updates, populate stock products and create SKUs when applicable and manage inventory items.
-
keep internal teams updated on Storefront growth through weekly meetings reviewing new Storefront statuses, communicate with IT when new Storefront are launched and new products are created and will work with Customer Service Representatives on a daily basis to ensure clients needs are being met.
-
perform additional duties as required by management.
To get hired at The Bernard Group, you MUST be:
-
able to effectively communicate, both verbally and in writing. Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
-
willing to admit when you make a mistake (it happens to the best of us)
-
fiercely loyal to both our customers and team
-
trustworthy, reliable, and easy to get along with
-
enthusiastic and eager to take on new challenges
-
adaptable and willing to wear whatever hat gets the job done
TBG Overview:
-
We're a 800-person visual merchandising company
-
We are 100% employee-owned
-
We offer a generous paid time off benefit that increases with tenure
-
This is a full-time position in Chanhassen, MN (We offer a hybrid work environment between office and remote working locations)
The Art of Teams at TBG:
We came to understand how small teams of top talent with the right chemistry will consistently outperform a centralized production process. We put a great amount of energy into building individual teams in order to handle the speed and details of retail. It’s the difference between average and being a world class service provider.
If you have the talent to do this job, a passion for excellence and are interested in joining the TBG team, please complete the form on this page.
Thanks!
The Bernard Group, Inc.