Job Description
Dragon Herbs is a provider of health promoting herbs and health consultation services. We are dedicated to aiding and guiding our clients on a path to radiant health, and to building a better world as a result.
As a Resident Herbalist, you will get the opportunity to study with our Senior Herbalists, as well as Master Herbalist Ron Teeguarden, widely recognized as the founding father of Tonic Herbalism in the United States. While in our Resident Program, you will serve as the key educator and point of contact for our clients - introducing them to the expansive world of TCM, keeping record of their client profiles, making them custom elixirs, and following up with them on their custom programs curated by the Senior Herbalists.
After your residency, you have the opportunity to become a Senior Herbalist within our team or join our fantastic network of alumni, who enjoy a variety of perks in their private practices and other endeavors. This position is a tremendous opportunity for those who are passionate about TCM and are looking for opportunities to grow within this industry.
We are currently seeking a Resident Herbalist to work in our Herbal Emporium located in Beverly Hills/West LA, as well as our call center. Please note, we do not practice acupuncture.
What We’re Looking For
- Traditional Chinese Medicine Training: We are looking for Licensed Acupuncturists, or those in the process of getting their license.
- Customer Service Oriented: Passionate representative of our brand who can share their love of our products with others and meet sales goals. Ability to remain calm in stressful situations and with potentially complex customers. Customer service and/or sales experience required.
- Communication Skills: Must be capable of communicating clearly, patiently and cheerfully. Must have a pleasant and professional attitude and etiquette.
- Reliable and Respectful: Professional who takes attendance and integrity seriously.
- Applicants should be available to work at least 32 hours per week
- Basic computer skills such as word processing, file management, and email. Ability to learn proprietary software.
- Must have reliable transportation
Responsibilities
- Provide sophisticated lifestyle coaching to a broad, eclectic clientele in our Los Angeles Herbal Emporium, as well as in our 12 station call center. Familiarizing customers with our story and our fantastic line of products and services.
- Educate and support our community of clientele with empathy, kindness, and attention to detail.
- Sell dietary supplements and health oriented accessories, ensuring that sales goals and expectations of superior customer service are met.
- Keep record of client profiles, make custom elixirs, and follow up with customers on their custom programs
- A variety of call center operations, including but not limited to: order taking, order processing, handling inbound and outbound calls, etc.
- A variety of administrative tasks and other duties as assigned, including but not limited to: data entry, data compilation, writing, editing, filing, etc.
- A variety of retail business operations, including but not limited to: inventory, stocking, performing opening and closing procedures, etc.
Hours:
Retail: 11am – 7pm. Specific days of the week are flexible.
Call Center: Shifts available from 8 am – 9 pm, 7 days a week in retail and corporate office.
Pay:
$20 to $25 an hour. Negotiable depending on experience and credentials.
In addition, everyone on the team gets an Herbal Allowance monthly. We encourage our team to curate their own herbal program to promote their own health and to get a personal understanding of our products. We are also very excited to be kicking off a group incentive program in 2023!
Note:
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required.
Please submit your resume with a cover letter in MS Word or PDF. We highly recommend all applicants review the Dragon Herbs website and visit our Los Angeles store prior to the interviews to ensure compatibility.
COVID-19 Considerations:
Vaccination a plus
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
COVID-19 considerations:
We have implemented a variety of COVID-19 precautions, including mask requirements, social distancing, cleaning, very low max capacity, etc. We provide a full supply of KN-95 Respirators for all staff. We are very proud of our 100% vaccinated team.
License/Certification:
- Acupuncture License (Required)
Work Location: One location
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